Dinheiro

Privacy & cookies.

At Dinheiro, safeguarding your privacy is at the heart of everything we do. This policy is crafted to ensure transparency about how we handle your personal information, reflecting our commitment to trust, integrity, and regulatory excellence.

1. Our Commitment to You

We recognise that your personal data deserves the utmost care and respect. This document outlines our approach to collecting, using, and protecting your information across our digital platforms including our website, microsites, and all digital communications. It is designed to work alongside any other privacy notices you may receive from us.

We may occasionally update this policy to reflect changes in our practices or regulatory requirements. We encourage you to review this document periodically. If your personal details change, please let us know so we can keep our records accurate.

2. Who We Are

Dinheiro Limited is the data controller responsible for your personal information under UK and EU data protection law. We are registered in England and Wales (Company Number: 15820088), with our headquarters at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Should you have concerns about how your data is handled, we encourage you to contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

3. The Information We Collect

We gather information in several ways, always aiming to collect only what is necessary for our services:

Details you provide: When you register, request services, or communicate with us.
Transactional data: Records of your transactions and financial instructions.
Technical data: Information about how you use our site, including device and browser details.
Identity and contact information: Names, addresses, email, phone numbers, and official identification when required.
Marketing preferences: Your choices regarding promotional communications.

We do not collect sensitive categories of personal data (such as health, political opinions, or criminal records), nor do we seek information that is not relevant to our services.

4. Why We Use Your Information

Your data enables us to provide and improve our services, maintain the security of our platform, and support our relationship with you. It is important to note that Sciopay Ltd., our authorised payment partner, is responsible for processing transactions and conducting compliance checks, including anti-money laundering (AML) and other regulatory requirements.

Here’s how we use your information:

Service delivery: To facilitate your requests and provide support throughout your experience with our platform. Payment transactions, however, are processed by Sciopay Ltd.
Client management: To inform you of changes, invite feedback, and manage our relationship with you.
Security and administration: To protect our business, maintain records, and ensure IT security on our platform.
Service improvement: To refine our website, products, and customer experience.
Marketing: To share relevant offers and information, always respecting your preferences.
Compliance and risk management support: While Sciopay Ltd. is responsible for conducting AML and compliance checks on transactions, we may use your information to support these processes as required by our partnership or regulatory framework.

We process your information only where we have a legal basis to do so, such as fulfilling a contract, complying with the law, or pursuing legitimate business interests. All transaction processing, compliance, and AML activities are managed by Sciopay Ltd., our authorised payment institution.

5. Marketing and Your Choices

We may use your information to send you updates about our services, special offers, or other news we believe you’ll find valuable. If you are an existing client, we’ll only contact you about similar services unless you opt in to broader communications.

You can update your marketing preferences at any time. Simply let us know if you wish to opt out or adjust how we contact you.

6. How We Collect Your Information

We collect data directly from you through forms, correspondence, and your use of our services. We also gather technical information automatically using cookies and similar technologies.

7. Cookies and Tracking

Cookies are small files stored on your device that help us understand how you use our site. They enable essential functions, improve your experience, and support our marketing efforts. You can adjust your browser settings to manage cookies, but some features may not work as intended if you do.

We use a variety of cookies, including those that are strictly necessary, performance enhancing, functional, and for targeted advertising. We also employ tracking technologies to monitor engagement with our emails and documents.

8. Keeping Your Data Secure

We take extensive measures to protect your information, using robust technical and organisational safeguards. While the internet is never completely secure, we strive to minimise risks through encryption, secure access controls, and regular security updates.

If we suspect a data breach, we will act swiftly to inform you and the relevant authorities where required by law.

9. Sharing Your Information

We may share your data with trusted partners, service providers, and authorities in specific circumstances such as for fraud prevention, legal compliance, or business transactions. We never sell your information for marketing purposes.

10. How Long We Keep Your Data

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. We may keep anonymised data indefinitely for statistical and analytical purposes.

11. Your Rights

You have important rights regarding your personal data:

Access: You can request a copy of the information we hold about you.
Correction: You can ask us to update or correct your details.
Erasure: You can request that we delete your information in certain circumstances.
Restriction: You can ask us to limit how we use your data.
Objection: You can object to certain types of processing.
Portability: You can request a transfer of your data to another provider.
Withdrawal of consent: Where we rely on your consent, you can withdraw it at any time.

To exercise these rights, please contact us using the details below.

12. Working with Trusted Partners

We collaborate with carefully selected partners, such as digital marketing agencies, to deliver our services. These partners are contractually bound to protect your data and use it only for agreed purposes.

13. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing your information.

14. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and we recommend that you review it periodically.

15. Protecting Our Intellectual Property

All content, branding, and digital assets on our website are the property of Dinheiro Limited. Unauthorised use, reproduction, or distribution is strictly prohibited.